FAQs
How do I place an order?
Add your selected products to the cart and proceed to checkout. You can complete your purchase as a guest.
Do I need an account to place an order?
No. Guest checkout is available, so you can place an order without creating an account.
What payment methods do you accept?
We accept credit card payments at checkout.
Will I receive an order confirmation?
Yes. You will receive a confirmation email once your order has been placed.
Can I change or cancel my order after placing it?
Please contact us as soon as possible. You can reach our support team at support@duomopro.com or call +1-510-867-3227 (Monday to Friday, 9 AM – 5 PM EST).
Why do some products say “Available for Professionals”?
These products are for salon professionals. Salons can apply to carry Duomo through our Apply Now page.
Where do you ship?
We currently ship within the United States only.
How much does shipping cost?
Orders of $100 or more ship free. A flat rate of $4.95 applies to orders under $100.
Who can I contact about my shipment?
Please contact our support team at support@duomopro.com or call +1-510-867-3227 (Monday to Friday, 9 AM – 5 PM EST).
What is your return policy?
Unused products can be returned within 30 days.
Can I return a product that has been used?
Returns are accepted for unused products only.
How do I start a return?
Please contact our support team at support@duomopro.com or call +1-510-867-3227 (Monday to Friday, 9 AM – 5 PM EST).